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Sharon Martin

Data ingresso 10 apr 2024

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Ultima attività 09 ott 2024

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Sharon Martin ha commentato,

CommentoSetting up workforce management (WFM add-on)

Looking for troubleshooting for schedule issue in WFM/Tymeshift

Visualizza commento · Data ultimo post: 09 ott 2024 · Sharon Martin

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Sharon Martin ha commentato,

CommentoSchedule management and time tracking (WFM add-on)

You may want to add something that would allow the agent to modify and/or cancel their pending request.  

Also, why do you limit the view of time off to only 30 days?  Agent should be planning their time off well ahead of the date(s) needed

Visualizza commento · Data ultima modifica: 25 set 2024 · Sharon Martin

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Sharon Martin ha commentato,

CommentoReporting on workforce performance (WFM add-on)

How can we run reports on time-off for future?  Also, how do we run a report and show the right time/date?  Currently reporting for someone in central time will show two days with the time breakdown of the day off = 23 hours, the next day be 0:59:59.  

Visualizza commento · Data ultimo post: 23 lug 2024 · Sharon Martin

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Sharon Martin ha commentato,

CommentoReporting on workforce performance (WFM add-on)

Trying to see future time off.  Report is not opening calendar beyond the current day.  

Visualizza commento · Data ultimo post: 10 apr 2024 · Sharon Martin

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