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Jonathan Perel

Data ingresso 22 ott 2021

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Ultima attività 29 ott 2023

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Ultima attività di Jonathan Perel

Jonathan Perel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

They have a “Custom ticket field change events” in the Support App API, but no way to trigger on a changed custom menu field. Seems like some very basic missing functionality. I wouldn’t hold my breath on it being implemented any time soon (original request is from 2020), so a custom app is likely the only solution.

https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/?_ga=2.103234624.1572339015.1698554393-220321896.1698273118#custom-ticket-field-change-events

Visualizza commento · Data ultimo post: 29 ott 2023 · Jonathan Perel

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Jonathan Perel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Another important feature which Zendesk won't implement.

Visualizza commento · Data ultimo post: 18 giu 2022 · Jonathan Perel

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Jonathan Perel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This should be easy to implement. Not sure why it hasn't been done yet.

Visualizza commento · Data ultimo post: 03 mar 2022 · Jonathan Perel

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Jonathan Perel ha commentato,

Commento nella community Feedback - Ticketing system (Support)

upvote

Visualizza commento · Data ultimo post: 07 gen 2022 · Jonathan Perel

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Jonathan Perel ha commentato,

Commento nella community Q&A - Apps and integrations

Any update? This is a serious issue for many of our support techs.

Visualizza commento · Data ultimo post: 18 ott 2021 · Jonathan Perel

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