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Erin Rowan

Data ingresso 27 apr 2023

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Ultima attività 31 mag 2023

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Erin Rowan ha commentato,

CommentoTicket basics

Arianne Batiles thanks for getting back to me. If a Messaging conversation turns into an Email conversation (in the same ticket), how should we approach redacting info in the Messaging conversation?

Visualizza commento · Data ultimo post: 31 mag 2023 · Erin Rowan

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Erin Rowan ha commentato,

CommentoTicket basics

So what are the options for redacting from Messaging tickets? Neither the native redaction tool (in Agent Workspace) nor the Ticket Redaction App work to redact in tickets funneled to our queue from Answer Bot.

Visualizza commento · Data ultimo post: 30 mag 2023 · Erin Rowan

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CommentoAdditional ticket channels

Is there a reason only my team's Admins would be able to use the knowledge section of the context panel? All Agents are seeing "You don't have access". When I look in Admin Center > Workspaces > Context Panel, all checkboxes are clicked for "Knowledge" and I don't know how else to give my Agents access.

Visualizza commento · Data ultimo post: 03 mag 2023 · Erin Rowan

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CommentoUsing legacy AI agent functionality

When I add a button to a message it doesn't show up in the preview. Can you help me understand why?

Visualizza commento · Data ultimo post: 27 apr 2023 · Erin Rowan

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