Charlotte Oram

There is software out there that absolutely has this capability - for example SnapComms. If I have agents working on other things without their headsets on we are missing calls. 

Will this be revisited now you are aware that this is feasible? 

This feels like a GDPR / data privacy violation - how is there still not a fix in place for this?

Hi - Per all the other requests, and based on the March update, this incredibly basic feature has now been in testing for 6 months. When will we have this available? Online time / time signed in is one of the metrics my team is managed on and we have moved over to ZD talk (after a lot of promises from our account manager!), only to find so many basic features are not available (this being one).

I am not in a position to be able to report on so much and spent far too much of my day yesterday creating a report that should have been readily available. Not really what was promised to us sadly.