Johnny J

Hi Dave,

OK, I get it, we already have that set up, but I just wanted this to go the other way. Hope this something Zendesk might later provide as a feature. Thanks again:)

Hi Trudy Slaght thanks for your suggestion:)

Apologies, if I wasn't clear enough. What we're attempting to do is have an agent (Full/light) manually enter the assignee of a group into the "Assignee" section when creating a ticket. For instance, if he puts "Change Advisory Board - John Doe," into the Assignee field, the change macro should display or must apply on the description automatically, and he should then submit the ticket. Is this possible?

Hi,

It would be convenient to have a Zendesk feature that automatically generates a macro depending on the assignee selection on a ticket. Thanks.

It would be nice to have an option to export all SLA policies from the admin center (as this could help us in removing unused SLAs).

Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding instead?

great, thanks Amisha Sharma

Hi Tipene,

Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a couple of end-users to the ticket when a specific request type is selected. How can this be achieved using triggers?

Thanks,

Hi,

Is there a way to automatically add someone as CC in the submit a request form? So, whenever a user submits a ticket for a specific request type, the CC field should automatically add someone's email address by default. Can this be implemented through Javascript? Please help.

Hi Ifra Saqlain

Great, thank you very much for your help. 

Hi,

How do I remove extra spaces between the ticket fields on the request form page?