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Andrew Melvin

Data ingresso 25 gen 2022

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Ultima attività 23 mag 2024

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Andrew Melvin ha commentato,

CommentoMetrics, attributes, and filters

We have several reports that now have  Standard Calculated Metrics with the  error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?

Visualizza commento · Data ultimo post: 23 mag 2024 · Andrew Melvin

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Andrew Melvin ha commentato,

Commento nella community Q&A - Tickets and email

We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.

Visualizza commento · Data ultimo post: 25 gen 2022 · Andrew Melvin

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