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Imran Shareef
Data ingresso 14 gen 2022
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Ultima attività 21 ott 2022
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Imran Shareef ha commentato,
That's correct; we'd want the ability to customize the dashboard.
Visualizza commento · Data ultimo post: 21 ott 2022 · Imran Shareef
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Imran Shareef ha creato un post,
I just spoke with Daniel Borrego and asked for assistance in setting up a SLA for First Call Resolution, but it appears that you do not have this metric.
This metric is extremely important, and most organisations will track it. They wanted to know how many tickets were resolved in a given number of hours.
However, your agent stated that it is not possible.
If you could assist us in setting up that metric, that would be fantastic as it is a critical metric for the majority of the organisation.
Data ultimo post: 14 gen 2022 · Imran Shareef
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