Ricerche recenti


Nessuna ricerca recente

Dave's Avatar

Dave

Data ingresso 14 set 2023

·

Ultima attività 01 mar 2024

Seguiti

0

Follower

0

Attività totali

3

Voti

0

Abbonamento

1

PANORAMICA ATTIVITÀ

Ultima attività di Dave

Dave ha commentato,

CommentoGeneral questions about live chat

Figured I'd provide an update: I ended up cancelling all Zendesk services completely due to being stuck in a loop where we kept getting charged for services we weren't using. I've since found platforms with better features and more attentive support.

Visualizza commento · Data ultimo post: 01 mar 2024 · Dave

0

Follower

0

Voti

0

Commenti


Dave ha commentato,

CommentoGeneral questions about live chat

We've been trying to get support to cancel Zendesk Suite (unable to self-service as it states I should contact support), it's been 3 weeks with no resolution. We want to keep our Zendesk Sell account, and upgrade it, but can't move forward until we're sure we're paying for the appropriate subscriptions on the account. Please escalate the request, as we've received little to no help at this point and I'm having to resort to commenting on support articles.

 

Edit: 9/18/23 - Still not resolved. Feels like I'm stuck in a loop being offered the same self-service support article when this is a situation where Zendesk admin center calls for 'contacting support' to change from Zendesk Suite to a 'Support-only' subscription. Such a simple ask, yet seemingly impossible to have resolved.

Visualizza commento · Data ultima modifica: 19 set 2023 · Dave

0

Follower

0

Voti

0

Commenti