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Zack Bryson

Data ingresso 16 ott 2021

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Ultima attività 07 lug 2022

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Zack Bryson ha commentato,

Commento nella community Feedback - Ticketing system (Support)

It's dishearting for agents to receive negative reviews that do not reflect the quality of service provided, as performance-based incentives often depend on CSAT data.  It is crucial that we have the ability in software to calculate these scores.  Disappointing to hear that it isn't on the roadmap for the next nine months or that this hasn't been considered internally at Zendesk. 

Visualizza commento · Data ultimo post: 07 lug 2022 · Zack Bryson

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