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TJ

Data ingresso 31 ago 2022

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Ultima attività 28 ott 2024

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TJ ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Alright; after waiting ~30 minutes - now the chat bubble pops up. But any inquiries sent to it aren't displaying on the agent side, which is arguably even worse!

Visualizza commento · Data ultimo post: 28 ott 2024 · TJ

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Post Feedback - Ticketing system (Support)

After switching to ‘Agent Workspace’ now all my live chat features have switched to ‘Messaging’ and ‘Messaging’ is broken and not presenting a chat option when a visitor comes. Only my ‘Contact Us’ form pops up for them to submit a ticket.

 

Way to drop the ball…

Data ultimo post: 28 ott 2024 · TJ

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TJ ha commentato,

CommentoDeveloper updates

In the same boat as some others.. received an email "Upgrade your SDK libraries to avoid upcoming API rate limits" and "Our records indicate that you use at least one available SDK."

Would be great if you could tell me what we're using... because I have no idea where to begin to look. We're primarily using 3rd party tools.

Visualizza commento · Data ultimo post: 22 mar 2024 · TJ

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TJ ha commentato,

CommentoLive chat agent guide

@..., your directions are for answer bots. This article is about live chat shortcuts; however I tried anyway:

Hi {{visitor_name||there}}!

My name is {{agent_name}}. Nice to e-meet you 😊

and it did not work.

Visualizza commento · Data ultimo post: 03 set 2022 · TJ

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TJ ha commentato,

CommentoLive chat agent guide

Is it possible to have a default fall-back on placeholders? I don't want my shortcuts to say "Hi Visitor 12345678" when they haven't filled out the form for some reason

Visualizza commento · Data ultimo post: 31 ago 2022 · TJ

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