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Casey
Data ingresso 07 dic 2022
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Ultima attività 24 nov 2024
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Ultima attività di Casey
Casey ha commentato,
HI Walter Bellante ,
Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.
Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)
I would like to put forward the suggestion to include and ongoing schedule option.
Visualizza commento · Data ultima modifica: 14 nov 2024 · Casey
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Casey ha commentato,
Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?
Visualizza commento · Data ultimo post: 13 nov 2024 · Casey
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Casey ha commentato,
Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months.
Visualizza commento · Data ultimo post: 13 nov 2024 · Casey
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Casey ha commentato,
+ 1 for adding ‘Share ticket with…’ action for macros
Visualizza commento · Data ultimo post: 17 mag 2024 · Casey
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Casey ha commentato,
+1 and bcc field for side convo's should be available to use in triggers
Visualizza commento · Data ultimo post: 17 gen 2024 · Casey
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Casey ha commentato,
I agree, I would love to see this feature
Visualizza commento · Data ultimo post: 15 nov 2023 · Casey
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Casey ha commentato,
Or if anyone can suggest a better solution I am very open to hearing it!
Visualizza commento · Data ultimo post: 20 ott 2023 · Casey
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Casey ha creato un post,
Hi ZD community,
Hoping for some urgent assistance.
Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:
I found this community post where a community member suggested the below code solution:
However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:
{{#each requests}}
{{#isnt type 'question'}}{{/isnt}}
{{#if subject}}
{{subject}}
{{else}}
{{excerpt description characters=50}}
{{/if}}
#{{id}}
{{#is ../current_filter.identifier 'my'}}
{{date created_at timeago=true}}
{{else}}
{{requester.name}}
{{/is}}
{{date updated_at timeago=true}}
{{status_name}}
{{/each}}
{{/if}}
Data ultimo post: 18 ott 2023 · Casey
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Casey ha commentato,
Would also love an update on this one :)
Visualizza commento · Data ultimo post: 22 ago 2023 · Casey
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Casey ha commentato,
+1
Visualizza commento · Data ultimo post: 12 mag 2023 · Casey
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