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Pete

Data ingresso 16 ott 2021

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Ultima attività 23 set 2024

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Commento nella community Feedback - Ticketing system (Support)

It would also be great to have a way to copy/sync over custom objects from our production to an existing sandbox environment.  We like to test new functionalities to make sure its working right before rolling out to the production environment.  Not being able to easily replicate custom objects into sandbox makes that difficult to test.

Visualizza commento · Data ultimo post: 23 set 2024 · Pete

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Post Feedback - Ticketing system (Support)

Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain?  Maybe by organization?

Data ultimo post: 20 set 2024 · Pete

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Pete ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hi Ifra Saqlain

I had previously used the below code to prefill and hide the subject and description field on our form but it stopped working.

  //Hiding description and subject lines from specific new request form
  var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 11425629164941) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('Comp Account Req'); // autofill subject
$('#request_description').val('Comp Account Req'); // autofill description
}

I tried using your example in this thread but it still didn't work.  Any chance you are able to help?

Thanks

Visualizza commento · Data ultimo post: 21 giu 2023 · Pete

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CommentoGlobal security and user access

Some of our agents use SSO while others do not.  The SSO option on our account is turned on.

Does this mean the resetting password email does not work?

Thanks

Visualizza commento · Data ultimo post: 28 apr 2023 · Pete

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Pete ha creato un post,

Post Q&A - Tickets and email

Hello,

I know it's possible to route tickets based on the email address domain.  Is it possible to route tickets based just on an email suffix?  For example, we want to identify tickets ending with the suffix .gov and handled them differently.

Data ultimo post: 31 gen 2023 · Pete

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Pete ha commentato,

Commento nella community Q&A - Tickets and email

I tried making the above changes and my agents are still not able to paste images into support tickets.  Instead, we keep getting the below error message

 

Image cannot be pasted due to authentication requirements

Visualizza commento · Data ultimo post: 06 apr 2022 · Pete

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