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Sebastiaan Cools's Avatar

Sebastiaan Cools

Data ingresso 29 set 2022

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Ultima attività 10 dic 2024

Zendesk Luminary

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Ultima attività di Sebastiaan Cools

Sebastiaan Cools ha commentato,

CommentoTicket automation and collaboration

Will the redaction suggestions also come for other languages than English? 

And if they do, is there a timeline?

Visualizza commento · Data ultimo post: 10 dic 2024 · Sebastiaan Cools

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Sebastiaan Cools ha commentato,

CommentoUsing help center search

is it possible to have the crawler search a SharePoint site with authentication?

Visualizza commento · Data ultimo post: 10 giu 2024 · Sebastiaan Cools

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Sebastiaan Cools ha commentato,

CommentoTicket automation and collaboration

Hi, our DPO asks if the AI model also checks attachments?

does the intent model also check attached documents for tone and information?

and if so, does it check all types of attachments like documents but also attached images?

Visualizza commento · Data ultimo post: 13 mag 2024 · Sebastiaan Cools

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Sebastiaan Cools ha commentato,

CommentoCustomer service best practices and recipes

Is there a way to check in explore if agents are using these features?

can I make a report in explore to check how many times the expand feature is used or a suggested macro was used via these features instead of the normal macro selector?

Visualizza commento · Data ultimo post: 13 mag 2024 · Sebastiaan Cools

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Sebastiaan Cools ha commentato,

CommentoTicket automation and collaboration

Hi,

 

is there a time-frame suggestion list we can check for which language will be coming available?

99% of our tickets are in Dutch and we are looking forward to having this feature available.

 

Kind regards,

Sebbe

Visualizza commento · Data ultimo post: 08 mag 2024 · Sebastiaan Cools

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Sebastiaan Cools ha commentato,

Commento nella community Feedback - Ticketing system (Support)

has there been any progress in this request?

Visualizza commento · Data ultimo post: 14 lug 2023 · Sebastiaan Cools

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