Ricerche recenti
Nessuna ricerca recente

Natalia Lutsevich
Data ingresso 04 gen 2022
·
Ultima attività 20 lug 2022
Seguiti
0
Follower
0
Attività totali
41
Voti
14
Abbonamenti
20
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Natalia Lutsevich
Natalia Lutsevich ha commentato,
Same question about this warning. Upvoted.
Visualizza commento · Data ultimo post: 29 giu 2022 · Natalia Lutsevich
0
Follower
1
Voto
0
Commenti
Natalia Lutsevich ha commentato,
Hello @... in the article on the screenshot there is trigger condition Channel is Messaging however I don't find the same condition in my trigger.
Here is the screenshot of what I see:
Also we are routing our clients generally by Country and then transfer them to a right agent not by Nature of Issue. So the question: Is it possible to prepopulate/prefill Country field using GeoIP or something that will track user's location? As a perfect solution we would like our customers just to see two fields Name and Email and hide a country field.
There is not much info about it in Zendesk.
Visualizza commento · Data ultimo post: 19 mag 2022 · Natalia Lutsevich
0
Follower
0
Voti
0
Commenti
Natalia Lutsevich ha commentato,
Yes, I totally agree. Recently there is a mass spam attack going on. It's been one month and we cannot do anything about it. When we Suspend access of the user, after a while he's still able to send us bunch of spam.
Zendesk, are you going to do anything about it?
Visualizza commento · Data ultimo post: 14 apr 2022 · Natalia Lutsevich
0
Follower
4
Voti
0
Commenti
Natalia Lutsevich ha commentato,
Same problem here. What can be done?
Visualizza commento · Data ultimo post: 12 apr 2022 · Natalia Lutsevich
0
Follower
0
Voti
0
Commenti
Natalia Lutsevich ha commentato,
I confirm what CJ Johnson said. After upgrading to Agent Workspace, in the chat we cannot see user's info about IP, country and platform they use.
I can only see that info about our agents.
Please clarify this.
A lot of things depend on the user's platform and country when our agents chat with them.
Visualizza commento · Data ultimo post: 21 feb 2022 · Natalia Lutsevich
0
Follower
3
Voti
0
Commenti
Natalia Lutsevich ha commentato,
+1 please do it asap. Indeed critical for the business.
Visualizza commento · Data ultimo post: 16 feb 2022 · Natalia Lutsevich
0
Follower
3
Voti
0
Commenti
Natalia Lutsevich ha commentato,
the metric public comments represent all public comments on a ticket, including both end-user and agent public comments.
Are you sure about that? I did a report on Zendesk Explore and it turned out that Public comments include only agent's replies.
Visualizza commento · Data ultimo post: 04 gen 2022 · Natalia Lutsevich
0
Follower
0
Voti
0
Commenti