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Chirag Shah

Data ingresso 09 feb 2024

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Ultima attività 09 feb 2024

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Chirag Shah ha commentato,

Commento nella community Feedback - Ticketing system (Support)
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Hello, 

I believe two features will be helpful:

1) Allow admins or agents to be able to unthread an email from the ticket and generate for another ticket. 
2) Create sub-tickets within a larger ticket and ability to assign sub-tickets to different agents.

Visualizza commento · Data ultimo post: 09 feb 2024 · Chirag Shah

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Chirag Shah ha creato un post,

Post Feedback - Ticketing system (Support)
Ability to create sub-ticket for a larger task

If a request is too large and needs multiple agents to work on it, there should be an ability to create sub requests by the agents to split it and assign sub-tickets to other agents. 

Data ultimo post: 09 feb 2024 · Chirag Shah

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