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Rachel Dehoyos

Data ingresso 01 feb 2022

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Ultima attività 07 lug 2022

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Rachel Dehoyos ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I agree, I think Zendesk should seriously consider this feature sooner than post 9 months.  My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms.  Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.

Visualizza commento · Data ultimo post: 07 lug 2022 · Rachel Dehoyos

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Rachel Dehoyos ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I'd like to request this feature as well.  I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings.  There isn't an easy or good way to get rid of this erroneous rating.  It feels like an admin should just be able to delete it?

Visualizza commento · Data ultimo post: 23 mar 2022 · Rachel Dehoyos

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Rachel Dehoyos ha commentato,

CommentoAccounts and billing

Can I test out the Zendesk community in the standard sandbox?

Visualizza commento · Data ultimo post: 01 feb 2022 · Rachel Dehoyos

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