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Anita Rajkumar

Data ingresso 16 ott 2021

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Ultima attività 24 apr 2024

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Ultima attività di Anita Rajkumar

Anita Rajkumar ha commentato,

CommentoPublishing and sharing dashboards

Please let me know when this functionality will be fully released ETA

Regards,

Anita

Visualizza commento · Data ultimo post: 12 gen 2024 · Anita Rajkumar

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Anita Rajkumar ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

this will work 

{% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}

UDI #: {{ticket.ticket_field_option_title_13823381549204}}

 

{%else if  ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}

UDI #: {{ticket.ticket_field_option_title_13823750041364}}

 

 

{% endif %}

 

Visualizza commento · Data ultimo post: 21 mar 2023 · Anita Rajkumar

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Anita Rajkumar ha commentato,

Commento nella community Feedback - Ticketing system (Support)

changing single quotes - not working

/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = 'Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’';

 

/* custom code - Anita rajkumar */
/*Products Audited-Audit Request*/
document.querySelector("#request_custom_fields_5196469612820_hint").innerHTML =   'TEST'; 

Visualizza commento · Data ultimo post: 27 set 2022 · Anita Rajkumar

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Anita Rajkumar ha commentato,

Commento nella community Feedback - Ticketing system (Support)

The first link is working (document.querySelector)

 

Second link is not working. Any idea?

Visualizza commento · Data ultimo post: 26 set 2022 · Anita Rajkumar

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Anita Rajkumar ha commentato,

Commento nella community Feedback - Ticketing system (Support)

any new update on when can we expect the feature to go live (Round Robin assignment) ?

Visualizza commento · Data ultimo post: 03 feb 2022 · Anita Rajkumar

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Anita Rajkumar ha commentato,

CommentoUsing Built by Zendesk apps

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest 

 

Visualizza commento · Data ultimo post: 02 feb 2022 · Anita Rajkumar

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Anita Rajkumar ha commentato,

CommentoMetrics, attributes, and filters

First reply time business hours does it excludes the non business hours replies ?

Visualizza commento · Data ultimo post: 17 gen 2022 · Anita Rajkumar

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Anita Rajkumar ha commentato,

CommentoTicket customization

I need to upload data into Location drop down 

It has 3000 options in it.

How to handle it? please suggest

Visualizza commento · Data ultimo post: 28 dic 2021 · Anita Rajkumar

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Anita Rajkumar ha commentato,

CommentoTicket customization

 

It's not prefilling the location field. please suggest

Visualizza commento · Data ultima modifica: 30 dic 2021 · Anita Rajkumar

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Anita Rajkumar ha commentato,

CommentoUsing themes and customizing your Help Center

any suggestion/sample code  on below requirement

Requirement : - (End –User Window only)
“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-only for new requests
When “Is this request for someone else?” Field is checked and User Type field is selected as ‘Network Users’ and Email Address filed is entered

 

Visualizza commento · Data ultimo post: 23 dic 2021 · Anita Rajkumar

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