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Mazriff Mazalan

Data ingresso 26 ott 2021

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Ultima attività 29 mag 2024

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Mazriff Mazalan ha commentato,

Commento nella community Feedback - Help Center (Guide)

Hi Kasper,

Could I check with you if this feature would be available end of this Q4?

Thanks!

Visualizza commento · Data ultimo post: 09 dic 2022 · Mazriff Mazalan

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Mazriff Mazalan ha creato un post,

Post Feedback - Ticketing system (Support)

Feature Request Summary: 

Macro: Add attachment functionality in 'Side conversation via email' actions

Description/Use Cases: 

Agents need to manually add attachment on the same macros they are using. Adding attachment button would allow agent to use macro and send quick email to our stakeholder without having to attach same document.

Business impact of limitation or missing feature:

Add attachment only available on 'Comment/description' action. This could be extended to side conversation via email and also child ticket.

Data ultimo post: 14 set 2022 · Mazriff Mazalan

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