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Jinseon Park
Data ingresso 16 ott 2021
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Ultima attività 27 ott 2021
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Ultima attività di Jinseon Park
Jinseon Park ha creato un post,
Post Feedback - Ticketing system (Support)
We are using "First assignment to resolution time" to evaluate our agents' performance.
However, it is only for calendar hour, so some data value is being counted too much high because of tickets which had been replied next day.
So I would like to see "First assignment to resolution time - Business hour". (I have got feedback from Zendesk Customer Advocate that it is different from First resolution time or Full resolution time)
Data ultimo post: 13 ago 2021 · Jinseon Park
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