Ricerche recenti
Nessuna ricerca recente

Morris Coyle
Data ingresso 25 ott 2021
·
Ultima attività 28 dic 2023
Seguiti
0
Follower
0
Attività totali
43
Voti
8
Abbonamenti
14
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Morris Coyle
Morris Coyle ha creato un post,
Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.
The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.
Data ultimo post: 20 lug 2022 · Morris Coyle
0
Follower
2
Voti
1
Commento
Morris Coyle ha commentato,
Did you ever find a solution for this? I have the exact same requirement.
Thanks,
Moz
Visualizza commento · Data ultimo post: 11 lug 2022 · Morris Coyle
0
Follower
0
Voti
0
Commenti
Morris Coyle ha commentato,
Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them. I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.
Visualizza commento · Data ultimo post: 18 mag 2022 · Morris Coyle
0
Follower
0
Voti
0
Commenti
Morris Coyle ha commentato,
Thought that might be the case Nara; thank you for the update.
Visualizza commento · Data ultimo post: 16 mag 2022 · Morris Coyle
0
Follower
0
Voti
0
Commenti
Morris Coyle ha commentato,
Hi CJ,
Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier. I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.
Visualizza commento · Data ultimo post: 28 apr 2022 · Morris Coyle
0
Follower
0
Voti
0
Commenti
Morris Coyle ha creato un post,
Hi All
Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?
Data ultimo post: 28 apr 2022 · Morris Coyle
0
Follower
3
Voti
5
Commenti
Morris Coyle ha commentato,
Is there an easy way of creating Ticket views based on a Customer List?
Visualizza commento · Data ultimo post: 30 mar 2022 · Morris Coyle
0
Follower
0
Voti
0
Commenti
Morris Coyle ha commentato,
Thanks Graeme,
My thoughts exactly. I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket? I initially thought this form was out of the box but turns out it wasn't.
Time to re-built the process i think.
Visualizza commento · Data ultimo post: 22 mar 2022 · Morris Coyle
0
Follower
0
Voti
0
Commenti
Morris Coyle ha creato un post,
Hi All,
Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?
Morris
Data ultimo post: 21 mar 2022 · Morris Coyle
0
Follower
3
Voti
3
Commenti
Morris Coyle ha commentato,
If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:
Visualizza commento · Data ultimo post: 09 mar 2022 · Morris Coyle
0
Follower
1
Voto
0
Commenti