Ricerche recenti


Nessuna ricerca recente

Morris Coyle's Avatar

Morris Coyle

Data ingresso 25 ott 2021

·

Ultima attività 28 dic 2023

Seguiti

0

Follower

0

Attività totali

43

Voti

8

Abbonamenti

14

PANORAMICA ATTIVITÀ

Ultima attività di Morris Coyle

Morris Coyle ha creato un post,

Post Q&A - Help center and community

Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.

 

The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.

Data ultimo post: 20 lug 2022 · Morris Coyle

0

Follower

2

Voti

1

Commento


Morris Coyle ha commentato,

Commento nella community Q&A - Tickets and email

Hi Anastasia Kachanova

Did you ever find a solution for this? I have the exact same requirement.

Thanks,

Moz

Visualizza commento · Data ultimo post: 11 lug 2022 · Morris Coyle

0

Follower

0

Voti

0

Commenti


Morris Coyle ha commentato,

CommentoTicket basics

Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them.  I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.

Visualizza commento · Data ultimo post: 18 mag 2022 · Morris Coyle

0

Follower

0

Voti

0

Commenti


Morris Coyle ha commentato,

Commento nella community Q&A - Apps and integrations

Thought that might be the case Nara; thank you for the update.

Visualizza commento · Data ultimo post: 16 mag 2022 · Morris Coyle

0

Follower

0

Voti

0

Commenti


Morris Coyle ha commentato,

Commento nella community Q&A - Apps and integrations

Hi CJ,

Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier.  I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.

Visualizza commento · Data ultimo post: 28 apr 2022 · Morris Coyle

0

Follower

0

Voti

0

Commenti


Morris Coyle ha creato un post,

Post Q&A - Apps and integrations

Hi All

Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?

Data ultimo post: 28 apr 2022 · Morris Coyle

0

Follower

3

Voti

5

Commenti


Morris Coyle ha commentato,

CommentoCustomer management and profiles

Is there an easy way of creating Ticket views based on a Customer List?

Visualizza commento · Data ultimo post: 30 mar 2022 · Morris Coyle

0

Follower

0

Voti

0

Commenti


Morris Coyle ha commentato,

Commento nella community Q&A - Tickets and email

Thanks Graeme,

My thoughts exactly.  I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket?  I initially thought this form was out of the box but turns out it wasn't.

Time to re-built the process i think.

Visualizza commento · Data ultimo post: 22 mar 2022 · Morris Coyle

0

Follower

0

Voti

0

Commenti


Morris Coyle ha creato un post,

Post Q&A - Tickets and email

Hi All,

 

Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?

Morris

Data ultimo post: 21 mar 2022 · Morris Coyle

0

Follower

3

Voti

3

Commenti


Morris Coyle ha commentato,

Commento nella community Developer - Zendesk APIs

If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:

 

function updateManyUsers() {
varsheet = SpreadsheetApp.getActiveSpreadsheet().getSheetByName('Sheet1');
var [headers, ...rows] = sheet.getDataRange().getDisplayValues();
Logger.log([headers,rows]);
varusers = rows.map(r => {
vartemp = {};
headers.forEach((h, j) => {
if (r[j] != "") temp[h] = r[j];
});
returntemp;
});
varuser = 'morris.coyle@retacted/token';
varpwd = 'redacted';
varoptions = {
'method': 'PUT',
'headers': {
'Authorization': "Basic " + Utilities.base64Encode(user + ':' + pwd)
},
'payload': JSON.stringify({ users }),
'contentType': 'application/json',
'muteHttpExceptions': true
};
varresponse = UrlFetchApp.fetch(url, options);
Logger.log(response.getContentText());
}

Visualizza commento · Data ultimo post: 09 mar 2022 · Morris Coyle

0

Follower

1

Voto

0

Commenti