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Lee Ryall

Data ingresso 12 apr 2022

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Ultima attività 10 lug 2023

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Ultima attività di Lee Ryall

Lee Ryall ha commentato,

CommentoSetting up Talk

Thank you Joyce

Visualizza commento · Data ultimo post: 14 giu 2023 · Lee Ryall

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Lee Ryall ha commentato,

CommentoSetting up Talk

Hi,

Is there a cost involved for adding a UK Talk number?

Many thanks

 

Visualizza commento · Data ultimo post: 12 giu 2023 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

I thought that might be the case Izabella, thank you for all your support on this.

Visualizza commento · Data ultimo post: 25 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

Sorry one further question - how do edit or add more columns to the home ticket dashboard?

Visualizza commento · Data ultimo post: 25 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

Ignore my last comment as I have used one of the guides to resolve this

Visualizza commento · Data ultimo post: 25 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

Hi,

I can see the default priority within "fields" and it's active but not showing in the tickets.

There is nothing in the "forms" section so how do I go about adding it in?

Visualizza commento · Data ultimo post: 25 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

Thanks again Izabella.

Where in the Admin Centre would I find the Priority feature?

Visualizza commento · Data ultimo post: 24 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

Hi Izabella,

Thank you for answering the first question, that's great!

Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that it is visible as a priority.

Visualizza commento · Data ultimo post: 24 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?

Visualizza commento · Data ultimo post: 24 mag 2022 · Lee Ryall

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Lee Ryall ha commentato,

CommentoTicket basics

How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?

Visualizza commento · Data ultimo post: 24 mag 2022 · Lee Ryall

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