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Jason Brown

Data ingresso 18 apr 2023

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Ultima attività 06 lug 2023

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Jason Brown ha commentato,

Commento nella community Q&A - Reporting and analytics

We use VALUE to nest logic statements in calculated metrics. This lets us create and update calculated metrics by updating a single source calculated metric, instead of going through and updating multiple metrics with the needed changes.

While we can go in and update each calculated metric to fix this, this makes creating and maintaining metrics much harder.

Are there any plans to reintroduce some type of metric handling now that this limitation has been introduced?

For example:

Initial Metric (Returned to Tier 1):

IF ([Changes - Field name]="status" 
  AND ([Changes - Previous value]="pending"
    OR [Changes - Previous value]="solved")
  AND [Changes - New value] ="open"
   AND [Ticket group] = "Tier 1")  
THEN [Ticket ID]
ENDIF

Child Metric:

IF (
    VALUE(Returned Tier 1) != NULL 
    AND [Update - Week of year] > [Ticket created - Week of year]
) THEN [Ticket ID] 
ELSE NULL
ENDIF

Visualizza commento · Data ultimo post: 06 lug 2023 · Jason Brown

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Jason Brown ha commentato,

CommentoAccounts and billing

If you rename your subdomain, will Zendesk email aliases (not external email aliases) be updated as well, or does this change require that Zendesk Email aliases be recreated.

This document states that new Zendesk addresses cannot be created until after several hours after the domain was updated. If we must recreate all Zendesk emails this essentially mean that no emails will work for several hours.

Can Zendesk confirm what happens to Zendesk email aliases when a renaming happens?

Visualizza commento · Data ultimo post: 18 apr 2023 · Jason Brown

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