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Lauren Giblin

Data ingresso 07 feb 2022

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Ultima attività 20 dic 2024

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Lauren Giblin ha commentato,

CommentoSetting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

Visualizza commento · Data ultima modifica: 03 dic 2024 · Lauren Giblin

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Lauren Giblin ha commentato,

CommentoRouting

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

Visualizza commento · Data ultimo post: 05 gen 2024 · Lauren Giblin

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Lauren Giblin ha commentato,

Commento nella community Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

Visualizza commento · Data ultimo post: 05 mag 2023 · Lauren Giblin

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Lauren Giblin ha commentato,

Commento nella community Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

Visualizza commento · Data ultimo post: 28 mar 2023 · Lauren Giblin

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Lauren Giblin ha commentato,

CommentoSalesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

Visualizza commento · Data ultimo post: 01 feb 2023 · Lauren Giblin

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Lauren Giblin ha commentato,

CommentoAdditional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

Visualizza commento · Data ultimo post: 13 dic 2022 · Lauren Giblin

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