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Simon Chang
Data ingresso 10 ago 2022
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Ultima attività 16 ago 2022
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Ultima attività di Simon Chang
Simon Chang ha commentato,
Hi,
Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?
Visualizza commento · Data ultimo post: 16 ago 2022 · Simon Chang
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Simon Chang ha commentato,
Are there any intentions on making light agents able to be @mention? The reasoning given is:
Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do
Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.
I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?
Visualizza commento · Data ultimo post: 10 ago 2022 · Simon Chang
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