Ricerche recenti


Nessuna ricerca recente

Simon Chang's Avatar

Simon Chang

Data ingresso 10 ago 2022

·

Ultima attività 16 ago 2022

Seguiti

0

Follower

0

Attività totali

2

Voti

0

Abbonamenti

0

PANORAMICA ATTIVITÀ

Ultima attività di Simon Chang

Simon Chang ha commentato,

CommentoTicket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

Visualizza commento · Data ultimo post: 16 ago 2022 · Simon Chang

0

Follower

0

Voti

0

Commenti


Simon Chang ha commentato,

CommentoTeam members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

Visualizza commento · Data ultimo post: 10 ago 2022 · Simon Chang

0

Follower

0

Voti

0

Commenti