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Marvin Fuerst

Data ingresso 07 apr 2022

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Ultima attività 01 mar 2023

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Marvin Fuerst ha commentato,

CommentoCustomer management and profiles

Katharina Beckmann Im seeing the same change in our Zendesk instance. We are not using the agent workspaces, nor do I see any reference to this change in the recent changelogs.

Zendesk Are you able to provide some insights regarding this?

Visualizza commento · Data ultimo post: 01 mar 2023 · Marvin Fuerst

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Marvin Fuerst ha commentato,

CommentoTeam members and groups

Hello,

I would like to restrict agents from adding tags manually but still have macros apply tags. Is there any configuration that would let us implement this? 

Thank you!

Visualizza commento · Data ultimo post: 07 apr 2022 · Marvin Fuerst

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