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Mc Bourgie

Data ingresso 14 giu 2023

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Ultima attività 09 ago 2023

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Mc Bourgie ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 to this functionnality

 

Agents have no way to validate if someone is OOO.

Visualizza commento · Data ultimo post: 09 ago 2023 · Mc Bourgie

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Mc Bourgie ha commentato,

CommentoHow to get help with phone call problems in Talk

Hi,

We are planning to activate this functionality in our instance. However, the French Canadian version has major grammatical errors and the French version sound very robotic. Are you planning to introduce more French version or allow users to record their own? The text back is great functionality, however, this decreases the experience a bit!

 

 

Visualizza commento · Data ultimo post: 21 giu 2023 · Mc Bourgie

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Mc Bourgie ha commentato,

CommentoMeasuring success

The group SLA feature is great for measuring ownership time. However, we have different targets for ownership time based on the request type for the same group. Are you planning to add additional conditions such as form or custom fields? 

 

Thanks!

Visualizza commento · Data ultimo post: 14 giu 2023 · Mc Bourgie

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