Ricerche recenti
Nessuna ricerca recente

Camden Wiest
Data ingresso 03 gen 2022
·
Ultima attività 27 gen 2022
Seguiti
0
Follower
0
Attività totali
11
Voti
0
Abbonamenti
5
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Camden Wiest
Camden Wiest ha commentato,
Julio Cesar so the only solution is a $495/mo add-on? Bummer. Any other ideas that might sort of work in that manner?
Visualizza commento · Data ultimo post: 27 gen 2022 · Camden Wiest
0
Follower
0
Voti
0
Commenti
Camden Wiest ha commentato,
Hello,
I'm hoping this is the right place to ask this. My client is a lawyer and wants her ticket flow to basically works like this: chat bot collects info > creates email notifying my client of the chat along with the info collected (name, email, legal issue) > she then can respond via email directly back to the person who started the chat to their email (not within the live chat). This is because she and her team rarely have time to hop into a live chat but still see a chat option as a superior way to get people's information vs. a contact form.
As I understand continuous conversation, this should be possible.
But right now, someone starts a chat with the bot, my client receives an email notification of the chat but there's no collected information within the email and no way to respond to the person who initiated the chat without going into Zendesk.
Visualizza commento · Data ultimo post: 27 gen 2022 · Camden Wiest
0
Follower
1
Voto
0
Commenti
Camden Wiest ha commentato,
Hi @..., that's correct. Here's what I see:
Visualizza commento · Data ultimo post: 24 gen 2022 · Camden Wiest
0
Follower
0
Voti
0
Commenti
Camden Wiest ha commentato,
Hello,
I want to do this but when I look in my conditions, I don't have the option of Visitor page URL. Am I missing something or do I need to set up additional conditions somewhere else?
Visualizza commento · Data ultimo post: 21 gen 2022 · Camden Wiest
0
Follower
0
Voti
0
Commenti
Camden Wiest ha commentato,
@... Hi Dave,
Yes that helped. Those were the steps I was following, but it's nice to have it confirmed so I don't think I'm missing something. It seems the issue is I was trying to make a numeric custom field for a phone number. But even when doing the correct steps, it won't show up as available in the bot flow. But a custom text field does, so that should work!
Visualizza commento · Data ultimo post: 06 gen 2022 · Camden Wiest
0
Follower
1
Voto
0
Commenti
Camden Wiest ha commentato,
The one thing I can't figure out is how to add additional ticket fields to capture customer data, such as a phone number.
It sounds like it's possible, but whenever I go into the ticket field sections, it is not clear where I can 1) Add a phone number option
2) Make it available in the bot flow
Maybe it's obvious or maybe I misunderstood and it's not possible currently. Thanks!
Visualizza commento · Data ultimo post: 05 gen 2022 · Camden Wiest
0
Follower
0
Voti
0
Commenti