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Scott Williams

Data ingresso 06 gen 2022

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Ultima attività 01 mar 2023

Vice President of Professional Services at Key Code Media

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Ultima attività di Scott Williams

Scott Williams ha commentato,

Commento nella community Feedback - Ticketing system (Support)

How do we vote this in, absolutely NEEDED!!

Visualizza commento · Data ultimo post: 06 gen 2023 · Scott Williams

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Scott Williams ha commentato,

Commento nella community Q&A - Users, groups, and organizations

Neil this functionality stopped working after the last update.  Is there any news on it being fixed or an actual link custom field?

Visualizza commento · Data ultimo post: 06 gen 2023 · Scott Williams

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Scott Williams ha creato un post,

Post Feedback - Ticketing system (Support)

Hello Zendesk, we have been using custom fields in organizations to make weblinks to various locations (SharePoint, customer website, etc.).  The MultiLine selection was working for the most part but recently the link becomes broken on several of the entries.  We now have to use an excel document to jump to separately for these links.  What would be ideal (and I'm sure we are not the only ones that would need this) but a custom field that turns a link into a button on the Organization side bar.  That way we could label the button "Customer website", "SharePoint", or "Site Documentation".  What do you guys think, lets get this feature added!!

Data ultimo post: 03 gen 2023 · Scott Williams

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Scott Williams ha commentato,

CommentoEnd users and organizations

Colleen Hall Please do, this would be a great feature to have.  Especially since the workaround is no longer functioning.  thank you, Scott

Visualizza commento · Data ultimo post: 03 gen 2023 · Scott Williams

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Scott Williams ha commentato,

CommentoEnd users and organizations

Hello Zendesk, we have been using custom fields in organizations to make weblinks to various locations (SharePoint, customer website, etc.).  The MultiLine selection was working for the most part but recently the link becomes broken on several of the entries.  We now have to use an excel document to jump to separately for these links.  What would be ideal (and I'm sure we are not the only ones that would need this) but a custom field that turns a link into a button on the Organization side bar.  That way we could label the button "Customer website", "SharePoint", or "Site Documentation".  What do you guys think, lets get this feature added!!

Visualizza commento · Data ultimo post: 23 dic 2022 · Scott Williams

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Scott Williams ha commentato,

CommentoEnd users and organizations

@..., Absolutely, always up to lend a hand when it comes to product development.

thank you,

Scott Williams

Visualizza commento · Data ultimo post: 07 gen 2022 · Scott Williams

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Scott Williams ha commentato,

CommentoEnd users and organizations

Pratishtha, it would be ideal if agents could see organizations but not edit in the professional tier.  An example of why this is beneficial, in the organization section for particular customers we use custom fields to track the support contract number as well as a link to the corresponding SharePoint location for all of the client information.  i would prefer not to grant admin access to my support staff so this would be an ideal work fix to this.  Do you think this is something could be integrated? 

Thank you,

Scott Williams

Visualizza commento · Data ultimo post: 06 gen 2022 · Scott Williams

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