Ricerche recenti


Nessuna ricerca recente

Brian Rosenkrantz's Avatar

Brian Rosenkrantz

Data ingresso 01 feb 2022

·

Ultima attività 26 set 2023

Seguiti

0

Follower

0

Attività totali

26

Voti

8

Abbonamenti

11

PANORAMICA ATTIVITÀ

Ultima attività di Brian Rosenkrantz

Brian Rosenkrantz ha creato un post,

Post Q&A - Objects, workspaces, and rules

Hi!

Is it somehow possible to show the timestamp instead of the relative time in date columns like Requested and Updated? - I know it's not possible with native Zendesk settings, but does anyone know any alternative solutions? - Custom fields and triggers or an app... just anything? :)

Data ultimo post: 20 giu 2023 · Brian Rosenkrantz

0

Follower

2

Voti

0

Commenti


Brian Rosenkrantz ha commentato,

CommentoBusiness rules

Does anyone know if it's possible to disable Zendesk form automatically creating links to the help center, just because you add a # in front of some random numbers?

Visualizza commento · Data ultima modifica: 28 feb 2023 · Brian Rosenkrantz

0

Follower

1

Voto

0

Commenti


Brian Rosenkrantz ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Vote+1

I have an issue where the automated link created by #xxxxx uses the wrong brand url, so I would very much also like to be able to disable it!

Visualizza commento · Data ultimo post: 28 feb 2023 · Brian Rosenkrantz

0

Follower

0

Voti

0

Commenti


Brian Rosenkrantz ha commentato,

CommentoZendesk Support app for mobile

When creating a ticket via the mobile app, you can change properties like status, requester, form 6& brand on the ticket. But you need to press "See all" first. 
When I create a ticket via the App, it has a brand selected as default. It's not the Default brand on Zendesk, and it's not a brand that I'm a member of.

How is the default Brand selected when creating a ticket via mobile app?

Visualizza commento · Data ultimo post: 08 feb 2023 · Brian Rosenkrantz

0

Follower

0

Voti

0

Commenti


Brian Rosenkrantz ha commentato,

CommentoTicket basics

My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field after the tickets has been submitted. - Is there any way for the End-user to remove the CC's that the End-users originally add to the ticket??

 

Visualizza commento · Data ultimo post: 13 dic 2022 · Brian Rosenkrantz

0

Follower

0

Voti

0

Commenti


Brian Rosenkrantz ha commentato,

Commento nella community Q&A - Tickets and email

Thx for your reply Pedro Rodrigues

That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will be huge. :(

Visualizza commento · Data ultimo post: 12 dic 2022 · Brian Rosenkrantz

0

Follower

0

Voti

0

Commenti


Brian Rosenkrantz ha creato un post,

Post Q&A - Tickets and email

Hi!

I have an instance with multiple brands and Help Centers.
I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center instead of the Agent-page, when looking up own tickets. 

When I use {{ticket.url/link}} I always link to the Agent-page if the requester is an agent :(

Is there a {{ticket.hc.link}} or something similar that makes sure the link always go to the Help Center?

Data ultimo post: 08 dic 2022 · Brian Rosenkrantz

0

Follower

5

Voti

2

Commenti