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Brian Rosenkrantz
Data ingresso 01 feb 2022
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Ultima attività 26 set 2023
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Ultima attività di Brian Rosenkrantz
Brian Rosenkrantz ha creato un post,
Hi!
Is it somehow possible to show the timestamp instead of the relative time in date columns like Requested and Updated? - I know it's not possible with native Zendesk settings, but does anyone know any alternative solutions? - Custom fields and triggers or an app... just anything? :)
Data ultimo post: 20 giu 2023 · Brian Rosenkrantz
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Brian Rosenkrantz ha commentato,
Does anyone know if it's possible to disable Zendesk form automatically creating links to the help center, just because you add a # in front of some random numbers?
Visualizza commento · Data ultima modifica: 28 feb 2023 · Brian Rosenkrantz
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Brian Rosenkrantz ha commentato,
Vote+1
I have an issue where the automated link created by #xxxxx uses the wrong brand url, so I would very much also like to be able to disable it!
Visualizza commento · Data ultimo post: 28 feb 2023 · Brian Rosenkrantz
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Brian Rosenkrantz ha commentato,
When creating a ticket via the mobile app, you can change properties like status, requester, form 6& brand on the ticket. But you need to press "See all" first.
When I create a ticket via the App, it has a brand selected as default. It's not the Default brand on Zendesk, and it's not a brand that I'm a member of.
How is the default Brand selected when creating a ticket via mobile app?
Visualizza commento · Data ultimo post: 08 feb 2023 · Brian Rosenkrantz
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Brian Rosenkrantz ha commentato,
My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field after the tickets has been submitted. - Is there any way for the End-user to remove the CC's that the End-users originally add to the ticket??
Visualizza commento · Data ultimo post: 13 dic 2022 · Brian Rosenkrantz
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Brian Rosenkrantz ha commentato,
Thx for your reply Pedro Rodrigues
That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will be huge. :(
Visualizza commento · Data ultimo post: 12 dic 2022 · Brian Rosenkrantz
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Brian Rosenkrantz ha creato un post,
Hi!
I have an instance with multiple brands and Help Centers.
I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center instead of the Agent-page, when looking up own tickets.
When I use {{ticket.url/link}} I always link to the Agent-page if the requester is an agent :(
Is there a {{ticket.hc.link}} or something similar that makes sure the link always go to the Help Center?
Data ultimo post: 08 dic 2022 · Brian Rosenkrantz
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