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Ivan Kostov
Data ingresso 24 gen 2022
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Ultima attività 25 gen 2022
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Ivan Kostov ha commentato,
In my view, it is a bug and I am addressing it to their support team.
Visualizza commento · Data ultimo post: 25 gen 2022 · Ivan Kostov
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Ivan Kostov ha commentato,
Did some research and it turns out if you use {{ticket.latest_public_comment}} variable, despite having Include attachments in email enabled, does not pass attachments to the end-user only text comments. We've managed to solve the issue by adding formatting - {{ticket.latest_public_comment_formatted}}. The downside is that the contents of the comment are displayed with Zendesk's default styling.
Visualizza commento · Data ultimo post: 25 gen 2022 · Ivan Kostov
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Ivan Kostov ha commentato,
Hi all,
We are experiencing the same issue with attachments. No changes were implemented prior, and the problem started appearing today.
Visualizza commento · Data ultima modifica: 24 gen 2022 · Ivan Kostov
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