Ricerche recenti


Nessuna ricerca recente

Andrew Nagel's Avatar

Andrew Nagel

Data ingresso 24 gen 2022

·

Ultima attività 28 dic 2023

Seguiti

0

Follower

0

Attività totali

3

Voti

0

Abbonamenti

2

PANORAMICA ATTIVITÀ

Ultima attività di Andrew Nagel

Andrew Nagel ha commentato,

CommentoWorking with articles in the knowledge base

Hi there!

I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user.  For example:

Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.

Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.

Does this make sense? Is this possible?

Thanks!

Visualizza commento · Data ultimo post: 24 gen 2022 · Andrew Nagel

0

Follower

0

Voti

0

Commenti