Gas Gas

Hello!

I'm trying to fill a custom field with the same text of a Private Comment that contains a specific word.

I've tried setting up a trigger and using a dynamic field like {{ticket.latest_comment_html}} to fill the custom field, but that didn't work.

Any solution or workaround?

If i soft delete an end-user (customer, not staff), will they still be able to email me?

My use case is the following:
Some customers don't want to be contacted with promotions or general updates (we shouldn't send outbound emails) but still want to be able to contact us when they need help (we should be able to receive their messages).

We thought about deleting that end-user so they don't appear in the list of users (CSV) when we download it in order to run campaigns. Let me know if there's a better way fo doing this.

Hello, is it possible to give access to the function "bulk import users" to people with custom roles (not Admins only)?
If not, what's a good workaround this?

Hi there. Similar problem but related to a view that shows our Social Messaging tickets.

Please include the feature also for EU Area phone numbers! 

Our case: We have numbers from the UK, ES, and IT and we would like to implement the Business Name when calling our customers so that to prevent non-answered calls. 

Unrecognize numbers are not trusted by the people we call and the CNAM function would be great!