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Cláudia Araújo's Avatar

Cláudia Araújo

Data ingresso 17 nov 2022

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Ultima attività 17 ott 2023

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Cláudia Araújo ha commentato,

Commento nella community Q&A - Tickets and email
Community

Thanks so much for the quick reply Brian!
I have tried this but I am getting the below in response:

Put "https://www.mydomain.zendesk.com/api/v2/tickets/update_many": remote error: tls: handshake failure

Any thoughts to what might causing this? Am I using the wrong endpoint?

Thanks again!

Visualizza commento · Data ultimo post: 17 ott 2023 · Cláudia Araújo

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Cláudia Araújo ha creato un post,

Post Q&A - Tickets and email
Is it possible to pass the organization name into a custom field of the ticket?

In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field of the ticket.
Is it possible to achieve this with a trigger/automation that would auto-fill the field with the default organisation of the requester (in case they have multiple)?
Many thanks in advance!

Data ultima modifica: 04 ott 2023 · Cláudia Araújo

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