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shweta Ankalaki
Data ingresso 02 set 2022
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Ultima attività 06 feb 2024
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shweta Ankalaki ha commentato,
Hey Gabriel Manlapig,
Thanks for your response.
Could you please suggest to us the Formula of the custom metrics that gives the different parent and child time logs in different columns?
It would be more helpful for us.
Visualizza commento · Data ultimo post: 06 feb 2024 · shweta Ankalaki
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shweta Ankalaki ha creato un post,
Hi Team,
To monitor the duration of time spent by agents on each ticket, we depend on a "time tracking app". However, we've noticed that when agents create a child ticket from a parent ticket using side conversation, the time log from the parent ticket is also duplicated onto the child ticket. This duplication is causing inaccuracies in the time log of the child tickets in explore reports.
This first entry has came from the parent ticket which has logged when the child ticket gets created.
Are you able to offer any guidance on how to prevent this behavior from happening again?
Data ultimo post: 10 apr 2023 · shweta Ankalaki
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shweta Ankalaki ha creato un post,
Is there any way to get both parent and child tickets data, along with their total timelog in one report? Here is a sample report format that explains what I'm trying to achieve:
Data ultimo post: 07 mar 2023 · shweta Ankalaki
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shweta Ankalaki ha commentato,
Hi Christine,
We have not crossed above mentioned Gmail resources limits. but still we are getting the same issue.
Visualizza commento · Data ultimo post: 06 ott 2022 · shweta Ankalaki
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shweta Ankalaki ha commentato,
Hi There!
We are unable to connect our gmail account to zendesk, we are getting the below error message from zendesk once we connected the Email ID. Can you please help us resolving this error.
Visualizza commento · Data ultimo post: 02 set 2022 · shweta Ankalaki
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