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April Waugh
Data ingresso 10 mag 2023
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Ultima attività 29 mag 2024
Customer Program Manager, Yellowbrick Data
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April Waugh ha commentato,
Hi Arianne,
Thanks for the reply, but it makes it more complicated for folks implementing capacity rules since we have to create a separate rule just to exclude the light agents.
Please raise the priority of correcting this.
Visualizza commento · Data ultimo post: 29 gen 2024 · April Waugh
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April Waugh ha commentato,
Why are light agents automatically included in the capacity rules? They can't be assigned tickets, so they shouldn't be added to the capacity rules.
Visualizza commento · Data ultimo post: 25 gen 2024 · April Waugh
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April Waugh ha commentato,
We're also interested in doing something like this. Would be great to see what others have done.
Visualizza commento · Data ultimo post: 06 dic 2023 · April Waugh
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April Waugh ha commentato,
Will Zendesk be adding the ability to sort User Segments based on Name or User Type? There doesn't seem to be a sort order at this time.
Visualizza commento · Data ultimo post: 23 ott 2023 · April Waugh
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