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Jennifer Zecchin-C

Data ingresso 11 ago 2022

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Ultima attività 13 feb 2025

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Jennifer Zecchin-C ha commentato,

CommentoGetting started with Zendesk AI

Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?

Visualizza commento · Data ultimo post: 13 feb 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C ha commentato,

CommentoTicket management

We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.

Visualizza commento · Data ultimo post: 18 giu 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This would help us

Visualizza commento · Data ultimo post: 30 apr 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C ha creato un post,

Post Feedback - Ticketing system (Support)

If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager. 

Data ultimo post: 20 giu 2023 · Jennifer Zecchin-C

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Jennifer Zecchin-C ha commentato,

Commento nella community Feedback - Ticketing system (Support)

It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.

Visualizza commento · Data ultimo post: 24 mag 2023 · Jennifer Zecchin-C

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