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Gamee Support

Data ingresso 07 set 2022

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Ultima attività 03 ott 2023

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Gamee Support ha commentato,

CommentoTicket management

Hello, 
I would like to add a filter on the Updater, but there is no option like this. 
When I go to my tickets (my own view), I would like to filter who updated the tickets. Since that is how I know if a user replied back. 
Currently, I need to use a time filter and a sort for updater. But it is not the best option. 
Thanks

Visualizza commento · Data ultimo post: 03 ott 2023 · Gamee Support

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Gamee Support ha commentato,

CommentoUsing the knowledge base in Help Center

Hi Noly, 
Not really. I can read the article and see this. But I want captcha to show all the time. Not just when zendesk served thinks there is a bot attack. 

Visualizza commento · Data ultimo post: 25 ago 2023 · Gamee Support

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Gamee Support ha commentato,

CommentoUsing the knowledge base in Help Center

Hi, 

Is there a way to have a captcha all the time? 
At the moment whenever I test the Submit a request part, there is no Captcha. 
I do not care if it has some detecting function, I would like it on all the time. 
Thank you. 

Visualizza commento · Data ultimo post: 24 ago 2023 · Gamee Support

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Gamee Support ha commentato,

CommentoTicket management

Hello, when you have an incident ticket, it would be great to see the ticket id of the problem ticket or at least if the incident ticket is connected to a problem ticket in a column. Is there a way to add a column that will show the ticket id of the problem ticket?

Thanks

F

Visualizza commento · Data ultimo post: 27 feb 2023 · Gamee Support

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Gamee Support ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

Hi, current user condition may be the answer.

Visualizza commento · Data ultimo post: 22 feb 2023 · Gamee Support

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Gamee Support ha commentato,

CommentoTicket management

Hello, 

Can you have the Bulk merge function in the interaction tab? 

So I do not need to search for user email and tick all but one and merge it like that. But when I am on a ticket, on the right side interaction view, where I can see the tickets from user, I could tick which ones I want to merge and where to. 

Thank you, 

F

Visualizza commento · Data ultimo post: 07 set 2022 · Gamee Support

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