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Lee Scanlan

Data ingresso 04 mar 2022

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Ultima attività 04 mar 2022

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Post Q&A - Tickets and email
New to Zendesk - looking for Dashboard help

Hi Everyone,

I have just started a new job and the company have just started using Zendesk - I haven't used it before and have been working my way through some of the tutorials etc.

What I'm looking for is a way of showing the following information;

Total Tickets - Open                       Pending                                              Solved
                       New/Existing           New/Pending greater than 7 days

Can anyone help on how (or even if) this is achievable and please be gentle as it's been a bit of a learning curve.

Many thanks,

Lee

 

 

 

Data ultimo post: 04 mar 2022 · Lee Scanlan

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