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Julie Hinrichs

Data ingresso 08 giu 2022

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Ultima attività 25 apr 2023

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Julie Hinrichs ha commentato,

CommentoFormatting and customizing your email

Hello, 

I have a couple questions...

1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.

2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?  

I'd like to get rid of the below example and not repeat it in the thread.

Thank you!
Julie

Visualizza commento · Data ultimo post: 25 apr 2023 · Julie Hinrichs

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Julie Hinrichs ha commentato,

CommentoMeasuring success

Hello, 

Shouldn't a SLA start over once the first SLA is met?  See ticket #29145.

Visualizza commento · Data ultimo post: 08 giu 2022 · Julie Hinrichs

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