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Meedo

Data ingresso 22 mag 2022

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Ultima attività 10 mag 2024

An experienced TL passionate about workforce optimization. I've recently transitioned into a Workforce Analyst role, and I'm excited to bring my leadership skills and data-driven approach to this new challenge. I'm always looking to connect with other workforce optimization enthusiasts and learn from their experiences. Feel free to reach out if you'd like to chat about Tymeshift, best practices in workforce management, or just connect!

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Ultima attività di Meedo

Meedo ha commentato,

CommentoReporting on workforce performance (WFM add-on)

 

You can use the following metrics and attributes in ZD explore and you can find FRT and FRT after assignments on Tymeshift Reports metrics

Visualizza commento · Data ultimo post: 15 mar 2024 · Meedo

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Meedo ha commentato,

CommentoGetting started with Zendesk workforce management

Did you add your agents to their Workstreams? 

Visualizza commento · Data ultimo post: 14 mar 2024 · Meedo

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Meedo ha commentato,

CommentoGetting started with Zendesk workforce management

Please ensure that the agent is active on Tymeshift by checking them under agent permissions 

Visualizza commento · Data ultimo post: 14 mar 2024 · Meedo

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CommentoGetting started with Zendesk workforce management

You need to add agents to the locations regardless of their team. 

Visualizza commento · Data ultimo post: 14 mar 2024 · Meedo

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CommentoGetting started with Zendesk workforce management

BEside Intraday Variant, you should be able to find the Agents tab and then you can add agents from this tab

Visualizza commento · Data ultimo post: 14 mar 2024 · Meedo

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Meedo ha commentato,

CommentoGetting started with Zendesk workforce management

Visualizza commento · Data ultimo post: 14 mar 2024 · Meedo

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CommentoGetting started with Zendesk workforce management

Inside Location, you need to create shifts and then add agents to the shifts under locations. 

Visualizza commento · Data ultimo post: 14 mar 2024 · Meedo

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CommentoGetting started with Zendesk workforce management

How can an agent switch off from their break after it ends if the queue is dry? 

Visualizza commento · Data ultimo post: 24 gen 2024 · Meedo

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Commento nella community Feedback - Chat and Messaging (Chat)

John-Paul Page ZD already released some metrics to offered vs. acceptance but it is not solid yet. 

Visualizza commento · Data ultimo post: 17 gen 2024 · Meedo

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Meedo ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Any Updates here please? 

Visualizza commento · Data ultimo post: 19 dic 2023 · Meedo

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