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Sonali Maunick

Data ingresso 11 ago 2022

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Ultima attività 24 set 2024

Business Systems Team

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Sonali Maunick ha creato un post,

Post Feedback - Ticketing system (Support)

Hi!

It is an expected behavior that the Email Address of the message being forwarded via a Side Conversation is not copied across. Only the name of the sender does. 

Could the Email Address also be included?

Data ultimo post: 30 mag 2023 · Sonali Maunick

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Sonali Maunick ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Absolutely great idea! Admins should be able to decide who needs to have access to the Suspended Tickets.

Visualizza commento · Data ultimo post: 10 gen 2023 · Sonali Maunick

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Sonali Maunick ha commentato,

CommentoManaging your email

Hi. We have customers that regularly exceed the 20 emails in an hour limitation and at times exceed the 40 emails an hour. We would like the ability to either change the number of emails we allow through and/or whitelist domains as we can with other suspended tickets rules.

Visualizza commento · Data ultimo post: 11 ago 2022 · Sonali Maunick

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