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Pattie Naumoff's Avatar

Pattie Naumoff

Data ingresso 05 ago 2022

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Ultima attività 05 ago 2022

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CommentoCustomer service best practices and recipes

I have established Resolution fields in our organization.  We also use the Problem/Incident feature to solve the Incidents linked to a Problem ticket.  At this time, only the comment and status of the problem are included in the incidents.  How can I automate the update of the resolution fields in the Incident from the Problem?   

Visualizza commento · Data ultimo post: 05 ago 2022 · Pattie Naumoff

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