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Paul Williams

Data ingresso 19 mag 2022

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Ultima attività 30 mag 2023

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Paul Williams ha commentato,

CommentoMeasuring success

How do parent ticket SLAs begin after the child ticket has been responded to?

Visualizza commento · Data ultimo post: 18 mag 2023 · Paul Williams

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Paul Williams ha creato un post,

Post Feedback - Ticketing system (Support)

Hi Zendesk team, 

Our business used the multi-select ticket field within our ticket form. 

Once the field value has been selected, only several letters of the field value name appear (followed by ...)  within the ticket field.Example below:
Hovering the cursor over this selection shows no further information, the agent needs to look through the names of the Tags to understand the full name of the field value. 

Enabling the ability for the full field value name to be revealed upon hovering over it will help with the agent experience. 

Data ultimo post: 08 lug 2022 · Paul Williams

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