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Kian Yuen Wong
Data ingresso 09 mar 2022
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Ultima attività 09 mar 2022
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Kian Yuen Wong ha commentato,
CommentoReporting for Talk
Hello there,
Is there any difference between Declined Call Legs and Missed Call Legs?
Which metrics should I refer to track how many calls that my agents missed? Scenario as below:
Caller made a call, call routed to agent A however agent A missed it, call got routed to agent B and B picked it up, if this is not considered a missed call, which metrics should I refer to?
Thank you.
Visualizza commento · Data ultimo post: 09 mar 2022 · Kian Yuen Wong
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