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Fergal Collins
Data ingresso 09 mar 2022
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Ultima attività 07 mar 2024
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Ultima attività di Fergal Collins
Fergal Collins ha commentato,
This is so awkward, it should just be a standard column for listing. If people want calculations then they can use metrics.
Visualizza commento · Data ultimo post: 07 mar 2024 · Fergal Collins
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Fergal Collins ha commentato,
Elisha Sand we use Tines for this - https://www.tines.com/library/stories/89509/facilitate-two-way-communication-between-slack-zendesk?redirected-from=%2Flibrary%2Fstories%3Fs%3Dzendesk
Visualizza commento · Data ultimo post: 23 gen 2024 · Fergal Collins
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Fergal Collins ha commentato,
We have a fully integrated ZenDesk/Slack setup using Tines, you can find details of it here https://www.tines.com/story-library/1128944/monitor-respond-to-slack-queries-from-external-users-respond-using-zendesk
Visualizza commento · Data ultimo post: 06 mar 2023 · Fergal Collins
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Fergal Collins ha commentato,
We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our customers in Slack. www.tines.io
If you have bespoke notification requirements, the integration can be built with Tines
Visualizza commento · Data ultimo post: 06 lug 2022 · Fergal Collins
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Fergal Collins ha commentato,
I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks!
Visualizza commento · Data ultimo post: 09 mar 2022 · Fergal Collins
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