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Fergal Collins

Data ingresso 09 mar 2022

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Ultima attività 07 mar 2024

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Fergal Collins ha commentato,

CommentoHow to solve unexpected issues with reports

This is so awkward, it should just be a standard column for listing. If people want calculations then they can use metrics. 

Visualizza commento · Data ultimo post: 07 mar 2024 · Fergal Collins

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Fergal Collins ha commentato,

CommentoSlack integration

We have a fully integrated ZenDesk/Slack setup using Tines, you can find details of it here https://www.tines.com/story-library/1128944/monitor-respond-to-slack-queries-from-external-users-respond-using-zendesk

 

Visualizza commento · Data ultimo post: 06 mar 2023 · Fergal Collins

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CommentoSlack integration

We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our customers in Slack. www.tines.io 

If you have bespoke notification requirements, the integration can be built with Tines 

Visualizza commento · Data ultimo post: 06 lug 2022 · Fergal Collins

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CommentoSlack integration

I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks! 

Visualizza commento · Data ultimo post: 09 mar 2022 · Fergal Collins

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