Karina Caro

I am having the same issue. Is there a solution for this? Where do I adjust the CSS in the Help Center?

Thank you for the instructions. Will the Change requests be archived like the tickets? I would like to have visible access to all of the IT change requests.

Hello, Lou and Community College of BC.

Can you walk me through how to set this up. I have a trigger and a Macro but it wont work unless I give the agent access to see all tickets. Have you set all your agents to access all tickets? or Tickets in agent's groups?

Please modify the Add-in so we can change the Requester in the Outlook add-in. When a user wants to forward an email using the Outlook Zendesk Add-in, the add-in puts in the email sender as the person requesting service and not the name of the Outlook user.