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Sacbe Alfonsina Ibarra E
Data ingresso 16 giu 2022
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Ultima attività 30 mag 2023
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Ultima attività di Sacbe Alfonsina Ibarra E
Sacbe Alfonsina Ibarra E ha commentato,
Hi,
Is it possible to set up a Talk line that we already have on whatsapp with Zendesk?
Visualizza commento · Data ultimo post: 30 mag 2023 · Sacbe Alfonsina Ibarra E
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Sacbe Alfonsina Ibarra E ha commentato,
Can you use omnichannel routing with side conversations?
We have a backoffice team that only receives tickets via side conversations. They are not light agents, and they would like to use the capacity rules and omnichannel routing.
I tried setting it up but the tickets are not assigned to them automatically. They already have the capacity rules
Visualizza commento · Data ultimo post: 03 mag 2023 · Sacbe Alfonsina Ibarra E
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Sacbe Alfonsina Ibarra E ha commentato,
We turned on omnichannel routing but the moment we turned it on all the calls were rejected with the message of "outside of business hours". Is there any additional set up that I need to do for omnichannel routing to work with calls? (I did not add any trigger yet, I only turned it on).
Visualizza commento · Data ultimo post: 06 dic 2022 · Sacbe Alfonsina Ibarra E
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Sacbe Alfonsina Ibarra E ha commentato,
Can you give me more details on what doesn't work with whatsapp regarding data capture?
Maybe an example of what I wouldn't be able to do?
Visualizza commento · Data ultimo post: 30 nov 2022 · Sacbe Alfonsina Ibarra E
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Sacbe Alfonsina Ibarra E ha commentato,
Thank you @... I guess my question is, if I have skill based routing set up how would it interact with omnichannel routing? Would I be able to keep both or would I need to choose between one or the other?
I'm still learning about the different routing options. I still have the question about what's the difference between using groups or skills, is there a benefit for one or the other?
Visualizza commento · Data ultimo post: 27 ott 2022 · Sacbe Alfonsina Ibarra E
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Sacbe Alfonsina Ibarra E ha commentato,
Is it possible to combine omnichannel routing with skill based routing?
I am also confused, what's the difference between using groups or using skills?
Visualizza commento · Data ultimo post: 27 ott 2022 · Sacbe Alfonsina Ibarra E
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Sacbe Alfonsina Ibarra E ha commentato,
Hi! When are you planning for SLA policies to support chat or messaging tickets? Those are extremely important channels for us your Latam customers. It's more common for us to use chat/messaging than calls/email.
Visualizza commento · Data ultimo post: 16 giu 2022 · Sacbe Alfonsina Ibarra E
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