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Kelly 😇's Avatar

Kelly 😇

Data ingresso 28 mar 2022

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Ultima attività 28 dic 2023

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Ultima attività di Kelly 😇

Kelly 😇 ha commentato,

CommentoService Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

Visualizza commento Â· Data ultimo post: 06 lug 2023 Â· Kelly 😇

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Kelly 😇 ha commentato,

CommentoTicket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

Visualizza commento Â· Data ultimo post: 31 ago 2022 Â· Kelly 😇

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Kelly 😇 ha commentato,

CommentoTeam members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

Visualizza commento Â· Data ultimo post: 12 lug 2022 Â· Kelly 😇

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Kelly 😇 ha commentato,

CommentoMeasuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

Visualizza commento Â· Data ultimo post: 09 giu 2022 Â· Kelly 😇

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Kelly 😇 ha commentato,

CommentoApps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

Visualizza commento Â· Data ultimo post: 07 giu 2022 Â· Kelly 😇

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Kelly 😇 ha commentato,

CommentoMeasuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

Visualizza commento Â· Data ultimo post: 06 apr 2022 Â· Kelly 😇

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Kelly 😇 ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

Visualizza commento Â· Data ultimo post: 05 apr 2022 Â· Kelly 😇

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Kelly 😇 ha creato un post,

Post Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

Data ultimo post: 28 mar 2022 Â· Kelly 😇

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Kelly 😇 ha creato un post,

Post Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

Data ultimo post: 28 mar 2022 Â· Kelly 😇

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