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Manisha

Data ingresso 07 ott 2022

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Ultima attività 28 ago 2024

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Manisha ha commentato,

CommentoTicket customization

We are able to enter hyphen in number/numeric field. Is it normal?

Visualizza commento · Data ultimo post: 28 ago 2024 · Manisha

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Manisha ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We want to know many responses were received on EVT/side conversation and ticket status has not changed or the reply has not sent back to the requester.

Visualizza commento · Data ultimo post: 09 mar 2023 · Manisha

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Manisha ha commentato,

CommentoManaging your email

Hi Dane,

 

But the reason of suspension is mentioned as Automated response email. But the email we got was clearly not auto-generated. 

Can you tell us the possible reasons why zendesk detected it as such?
 
The email says that it originated from outside Client since the employee used their local Client email. Do you think that has to do with it being suspended and detected as auto-generated?
 
Will greatly appreciate your response.

Visualizza commento · Data ultima modifica: 12 ott 2022 · Manisha

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Manisha ha commentato,

CommentoManaging your email

Will a ticket get suspended if the email subject includes FWD: or [EXT]?

Visualizza commento · Data ultimo post: 07 ott 2022 · Manisha

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