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Niklas Jensie
Data ingresso 24 mar 2022
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Ultima attività 29 dic 2023
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Ultima attività di Niklas Jensie
Niklas Jensie ha creato un post,
Dear all,
our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?
Best Regards,
Niklas
Data ultimo post: 29 ago 2022 · Niklas Jensie
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Niklas Jensie ha commentato,
Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...
Visualizza commento · Data ultimo post: 16 ago 2022 · Niklas Jensie
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Niklas Jensie ha commentato,
I don't have that option....
//Niklas
Visualizza commento · Data ultimo post: 25 mar 2022 · Niklas Jensie
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Niklas Jensie ha creato un post,
Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?
Struggling with this one...
//Niklas
Data ultimo post: 24 mar 2022 · Niklas Jensie
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