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Niklas Jensie

Data ingresso 24 mar 2022

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Ultima attività 29 dic 2023

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Niklas Jensie ha creato un post,

Post Q&A - Objects, workspaces, and rules

Dear all,
 our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
 Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?

Best Regards,
Niklas 

Data ultimo post: 29 ago 2022 · Niklas Jensie

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Niklas Jensie ha commentato,

CommentoManaging Talk

Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...

Visualizza commento · Data ultimo post: 16 ago 2022 · Niklas Jensie

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Niklas Jensie ha commentato,

Commento nella community Q&A - Objects, workspaces, and rules

I don't have that option....

 

//Niklas

Visualizza commento · Data ultimo post: 25 mar 2022 · Niklas Jensie

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Niklas Jensie ha creato un post,

Post Q&A - Objects, workspaces, and rules

Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?

Struggling with this one...

//Niklas

Data ultimo post: 24 mar 2022 · Niklas Jensie

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